Subscriber Management Services

AAACOM spent over 100k on a custom designed database system that is specifically designed for call centre services integrated with installation services. This system is all encompassing, it controls our telephone systems, our inventory systems, our reporting facilities, call statistics and 24/7 client access to the information. It has no competitor in Australia and puts AAACOM way ahead of the competition for Subscriber Management Services (SMS) in the satellite and TV industry.

Currently AAACOM manages four 24 hour 7 days a week Satellite TV channels. Currently looking after Setanta, HRT, CMC and Deepam, AAACOM can look after your channel professionally. We manage the billing, technical support, installation services and sales and marketing for these channels. We have been looking after some of these channels for almost 5 years. Our billing systems are efficient and our customer service is second to none. For a surprisingly competitive fee, AAACOM can look after your call centre and give you the peace of mind to know that every single one of your customers is being looked after quickly and professionally.

Our clients are able to log in 24 hours a day 7 days a week directly into a database and get this information instantly as often as they like. As a customer is dealt with, our clients can see it happening real time.

A selection of the services that we provide to our clients

• In bound information centre and technical support
• Out bound information centre and technical support
• Marketing and Mail out services
• Receiving and Processing Mail
• Sales and Promotion
• Acquisition and activation
• Direct product shipping orders
• Technical Support
• Collections and receipt processing
• Customer retention
• Shop front services

Call us today to find out how easy it is for AAACOM to tailor a subscriber management service to suit your business on 1300 222266