Call Centre Services

At AAACOM we have the experience and capacity to facilitate your call centre requirements, for projects large and small, long and short term at a competitive rate.
Our recruitment and training standards will ensure that your business is represented in the most professional and responsive manner possible.
We ensure our facilities are in line with the most sophisticated of technology to handle email and online communication including instant messaging in addition to traditional call centre infrastructure.

AAACOM offers an agile adaptable framework that delivers a superior customer experience.

CASE STUDY 1:

Since 2002 AAACOM has provided specialty services to our existing clients including transmission signal checks, set top box downloads and technical assistance eliminating the need for extended down time whilst waiting for a technician to arrive on site.

CASE STUDY 2:

In 2004 AAACOM assisted a major broadcaster in the changeover of their transmission signal affecting tens of thousands of viewers requiring adjustment of their receiving equipment. Our call centre arranged qualified technicians to attend to thousands of clients residence to carry out the neccesary adjustments. As this project was time sensitive, a great deal of co operation from our call centre and well established technician fleet ensured it's success.

CASE STUDY 3:

In 2007 AAACOM assisted a major broadcaster in the changeover of their transmission signal affecting tens of thousands of viewers requiring technical assistance to change settings in their set top box. Per day our call centre handled hundreds of calls and operated during hours specified by our client. This project lasted several months and we offered the flexibility to terminate the call centre as the demand subsided.

Call us today to find out how easy it is for AAACOM to tailor a call centre to suit your business on 1300 22 22 66